‘Mystery passenger’ Service Quality Assessment Program

Airports of Krasnodar region pay considerable attention to passenger service quality. We work on a daily basis on improvement of service quality and creation of positive passenger experience.

It is very important for us to get your evaluation of our work therefore we suggest that you participate in our ‘Mystery passenger’ program.

Program conditions:

  1. In order to participate in ‘Mystery passenger’ program it is necessary to send a request for participation made in in free format to the following address: mysterypassenger@basel.aero. The request should contain the date of planned departure or arrival at airports and contact number or address for feedback.
  2. Following your request you will be given the relevant instructions and the task will be set.
  3. After arrival or departure the ‘Mystery passenger’ shall within 10 business days send to mysterypassenger@basel.aero the evaluation results, photos, videos and audio materials.
  4. The ‘Mystery passenger’ is not allowed to disclose the information related to his/her participation in the program and the results of service quality evaluation.
  5. The employees of Airports of Krasnodar Region are not allowed to participate in ‘Mystery passenger’ program.
  6. The results of the program will be summarized once in three months.

Bonuses for ‘Mystery passengers’

The winner will be awarded the certificate for free services at VIP lounges of Krasnodar, Sochi and Anapa international airports.

In order to get detailed information about the program call: (861) 21 91 688, or reach us at the address: mysterypassenger@basel.aero